Funko Careers

lOCATION: Coventry

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

reports to: TEAM LEADER CREDIT CONTROL

Role Purpose

The purpose of this role, through active account management, is to limit the company’s exposure to bad debt. This role holder will work within a team of Credit Controllers to meet monthly debt reduction targets and reduce debtor days. Reporting into the Team Leader Credit Control, you will have full end to end ownership on a mixed currency ledger. Building excellent relationships with both your internal and external customers is paramount in the success of this role.

What You’ll Do:

• Reconciling /Maintaining  EMEA ledger.
• Daily allocation of payments in a timely manner.
• Allocating of credits where applicable.
• Dealing with daily queries, i.e., copy invoices and POD's.
• Manage release of orders to balance credit risk vs supporting business growth daily.
• Ensuring invoices are uploaded to any portals in a timely manner to assist with cashflow.
• Reconcile chargebacks/rebates and forward all necessary credits requests for approval.
• Liaising with stakeholders and departments internally, such as Customer Services and Sales.
• Weekly / monthly statements to customers.
• Reducing bad debt on ledger whilst maintaining current revenue collection.
• Upload of EDI (where applicable).
• Ensuring timely payments from customers and chasing overdue debt.
• Daily contact via email, portal, and telephone with customers.
• Following internal processes and controls (SOX Compliance).
• Updating systems and shared spreadsheets, including daily Promise Board/ADR.
• Taking payments over the phone from customers.
• Ability to work unsupervised and taking autonomy of their ledger.

What You’ll Bring:

• Experience working in Credit Control, for a minimum of 2 years, ideally within an FMCG industry.
• Experience with the Amazon Central Supplier system an advantage, but not necessary.
• Excellent IT skills including intermediate Excel.
• Experience of an EMEA ledger, also an advantage.
• EDI experience.
• Experience in working towards targets.
• Open to change and new ways of working.
• Excellent customer service skills.
• Takes prompt actions to deliver results and support the team when required.
• Ambitious, driven and focussed with a can-do attitude.
• Excellent verbal and written communication skills.
• The ability to listen and interpret information but also challenge the status quo.
• A highly organised and proactive approach to work, with a high level of accuracy and attention to detail
• Able to prioritise workload and respond to multiple deadlines and tasks.
• Previous work with SOX controls and procedures an advantage.

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.